Debt specialist Chiltern has been given the stamp of approval by the Office of Fair Trading (OFT), through its trade body, the Debt Managers Standards Association (DEMSA).

They have been recognised by the OFT’s Consumer Code Approval Scheme – an initiative to promote and safeguard consumer’s interests by identifying, monitoring and rewarding better business practice.

Chiltern are one of only four DEMSA members to be granted permission to display the OFT code approval logo – granted only after members have proved they continually meet the OFT’s high standards over a number of years.

Part of the process involves an annual independent audit and review of all working practices and procedures. It includes mystery shopping, monitoring calls, complaints and analysing anonymous customer satisfaction surveys.

Chiltern’s Donna Leigh says: “We started the process of gaining OFT approval six years ago, when we formalised the high standards of customer service we’ve always offered, by becoming a founder member of DEMSA.

“Receiving OFT accreditation is a huge compliment and recognises the consistent high quality of service provided to customers who are struggling with their finances.

“We’re delighted our customers and potential customers will now be able to clearly see us apart from the majority of companies in our marketplace. It shows that Chiltern is a name that anyone struggling with debts can trust.”